SBI yesterday launched internet kiosks at ATMs at railway stations to enable customers avail services like ticket reservation and utility bill payments, among other basic banking services through the centre. The bank also debunked reports of hacking of its website.
SBI plans to set up 383 similar kiosks by the end of this financial year.
At the kiosks, the bank's customers can book their tickets through the IRCTC gateway and get a printed electronic slip instantly.
For the service, the customers have to pay Rs 10 per booking to SBI besides the fees that IRCTC charges
According to a top State Bank official, certain services of the bank were affected due to a 'technical snag' for two days, which has now been set right.
"There was a technical problem in our website since Friday evening, which disrupted the product information services of the website. The problem was rectified by yesterday evening. The website is now functioning smoothly," SBI Deputy Managing Dircetor (IT) R P Sinha told PTI here.
The website www.sbi.co.in was the one affected by the technical snag, but the other site www.onlinesbi.com was operating normally, he said.
Sinha stressed that the technical fault did not affect any transactions, including fund transfer nor lead to any loss of customer data.
The largest bank in the country has an online customer-base of above 30 lakh. The lender has a branch strength of around 11,000 and about 15 crore account holders.
The sites are maintained by the bank's information technology department based out of the SBI Gobal IT Centre in Belapur.